I have been fortunate that both my Paid employment and my voluntary experience have made use of my analytical and creative skills in equal measure, and these experiences have allowed me to demonstrate professional improvements in both areas.
Date | Role / Function | Duties |
Flybe - 2011-2012 |
December 2011 –
present | Business Analyst | Working via Concept Solutions Agency, I provided business analysis functionality to Flybe's Maintenance and Repairs hangers, ensuring that the recorded manpower was properly recorded and delivered management reporting for the analysis of efficiencies and progress against set targets. |
Capita ITS - 2010-2011 |
November 2010 –
January 2011 | Desktop Services Team Leader | Continuation of duties following outsource of Service to Capita ITS.
The function was not required post transfer and I was made redundant. |
Harrow Council, Harrow, London - 1989-2010 |
September 2008 –
November 2010 | Desktop Services Team Leader | Managing a team of 14 providing first line IT support, first and second line desktop services as well as Implementation, Moves and Changes (IMAC) services to the Council.
Our customer base was 2,500 council staff based across 65 locations and sites. We took approximately 120 calls per day.
I implemented a flexible support structure that saw a 50% increase on first time fixes. |
January 2008 –
September 2008 | Project Manager | Project Management of two DR failover exercises for the Council's SAP and middleware applications. This included liaison with test teams, Capita support staff and the creation of a location to access the applications outside of the Council's network.
Installation of increased resilience to the computer room through the addition of an extra UPS unit, an extra air cooling unit and a dedicated generator - all of which was installed whilst the computer room was live.
I researched and presented opportunities for the Council’s ICT Business Continuity plans, which involved working with key stakeholders and third party vendors (to identify feasible and realistic options). |
November 2006 –
January 2008 | Systems and Process Analyst | I researched, documented and presented key ITIL derived practices and processes for Incident and Problem Management as well as Service Requests. I assisted with the completion of the Council’s IT Service Catalogue;
I researched and documented end-to-end processes within the Libraries Service to offer efficiency savings and ensure that the new Libraries Support Application would match the processes and services provided
I also undertook, documented and presented a Council-wide review of ICT application system support which contributed to the Council’s IT strategy. |
December 2005 –
November 2006 | Business Transformation Consultant | Provision of client management of a number of ICT improvement projects undertaken by third party suppliers. |
September 2005 –
December 2005 | Applications Support Team Leader | Providing management support to a small team of application developers and analyst programmers. |
May 2005 –
September 2005 | Business Process
Re-engineering Consultant | Process design of a number of applications, the largest of which was the analysis of the Libraries service for the implementation of a new IT system. |
May 2004 –
May 2005 | Customer Relationship Account Manager | Provision of Account management, client liason and Business Analysis for a specific group of Council Departments. |
1989 –
May 2004 | Analyst Programmer | developing Oracle database systems and reports. |
Date | Role / Function | Duties |
| January 2011- now | Scout Troop Web editor
Facilitator of Tai Chi group | Continuation of management of the Scout Troops website
I provided guidance and instruction for beginners at my Tai Chi group when the instructor was unable to attend |
1989 -
December 2010 | Assistant Scout Troop Leader | Provision of an active training programme for young people. I left the weekly troop night commitment because of my paid work situation and could not commit to a constant attendance. However, I am still involved, maintaining the Troop Website.
In March 2007 I was awarded the Medal of Merit in recognition of outstanding service to Scouting. |
| 2003 - 2005 | Scout County Local Training Manager | Managing the training provision to four Districts within the Scout County of Greater London Middlesex West. I liased with District Commissioners to ensure volunteer leaders were receiving proper training and establishing new channels of delivery where required. If required, I would arrange and deliver this training. |
| 2000 - 2003 | Scout District Commissioner | Managing the Harrow & Wealdstone Scout District; duties involved recruitment and strategic planning. |
| 1989 - 2000 | Senior Canoe Instructor | Arranging training courses and delivery of training content to Scouts and Guides in the Harrow area. |
